At Suravi Ghee, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, enquire about our products, place an order, or otherwise interact with our business.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. About Suravi Ghee
Suravi Ghee is engaged in the manufacturing, distribution, and sale of ghee. We use customer and visitor information responsibly to provide our products and services, respond to enquiries, process orders, improve our website, and communicate with our customers.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
This may include:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Company or business name, where applicable
- Order and purchase details
- Information provided through enquiry or contact forms
- Any other information you voluntarily provide to us
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages visited
- Date and time of your visit
- General website usage information
This information helps us understand how visitors use our website and improve its performance.
3. How We Use Your Information
We may use the information collected from you to:
- Respond to enquiries and requests
- Process and fulfil orders
- Arrange product delivery
- Provide customer support
- Share information about our products and services
- Communicate regarding orders, enquiries, or services
- Improve our products, website, and customer experience
- Maintain website security and prevent misuse
- Understand customer preferences and website usage
- Comply with applicable legal and regulatory requirements
We will use your information only for legitimate business purposes and in accordance with applicable laws.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
- Remember certain preferences
- Understand website traffic and visitor behaviour
- Improve website functionality
- Analyse website performance
- Provide relevant website features
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
Suravi Ghee does not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers or business partners where required to operate our business. For example, information may be shared with:
- Delivery and logistics service providers
- Payment service providers, where applicable
- Website hosting and technical service providers
- IT, security, or analytics service providers
- Professional advisers or legal authorities where required by law
Such information will be shared only when reasonably necessary for the relevant business or legal purpose.
6. Payment Information
If online payments are available on our website, payment transactions may be processed through third-party payment gateways.
Suravi Ghee does not ordinarily store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
9. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment gateways, or other external services.
Suravi Ghee is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.
10. Marketing Communications
Where permitted by applicable law, we may use your contact information to share information about our products, offers, updates, or other relevant communications.
You may request to stop receiving promotional communications from us at any time by contacting us through the details provided below or by using an unsubscribe option where available.
11. Children’s Privacy
Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
12. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent for certain uses of your information
- Opt out of promotional communications
- Raise concerns regarding how your information is handled
To exercise any applicable rights, you may contact us using the details provided below.
13. Changes to This Privacy Policy
Suravi Ghee may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy standards.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Suravi Ghee
Phone no- +91 98363 75742
Email ID- support@suravighee.com
Address- Suravi House, No. 2 Airport Gate, Kolkata 700081
Website:https://www.suravigheeonline.com/