Terms and Conditions

Welcome to the website of Suravi Ghee. These Terms and Conditions govern your use of our website and your purchase or enquiry regarding our products and services.

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the website.

1. About Suravi Ghee

Suravi Ghee is engaged in the manufacturing, distribution, and sale of ghee. Through our website, customers may access information about our products, contact us, submit enquiries, and, where available, place orders for products.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent activity.
  • Attempt to gain unauthorised access to the website or its systems.
  • Introduce viruses, malware, or other harmful material.
  • Copy, reproduce, or misuse website content without permission.
  • Interfere with the normal operation or security of the website.
  • Submit false, misleading, or inaccurate information.

We reserve the right to restrict or terminate access to the website if we believe these Terms and Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, packaging details, and other information displayed on our website are accurate and up to date.

However, there may be minor differences between product images displayed online and the actual product or packaging due to changes in packaging design, screen settings, printing, or availability.

Product availability, packaging, specifications, and pricing may change without prior notice.

4. Product Pricing

All product prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, delivery charges, handling charges, or other additional costs may be added to the product price at checkout or communicated before order confirmation.

We make reasonable efforts to display accurate pricing information. In the event of an inadvertent pricing or technical error, we reserve the right to correct the error and communicate the applicable price before processing the order.

5. Orders and Order Confirmation

When you place an order through our website or another authorised sales channel, you agree to provide accurate and complete information.

Submitting an order does not necessarily mean that the order has been accepted. An order will be considered confirmed once Suravi Ghee accepts the order and, where applicable, confirms payment and availability.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer or delivery information
  • Technical errors
  • Unavailability of delivery services
  • Other legitimate business reasons

If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund policy.

6. Payment

Where online payment is available, customers may be required to complete payment through the payment methods provided on the website.

Payments may be processed through third-party payment gateways. Suravi Ghee does not control the operation of third-party payment platforms and is not responsible for technical issues occurring on their systems.

Customers are responsible for providing accurate payment and billing information.

7. Delivery

We will make reasonable efforts to deliver products to the address provided during the ordering process.

Delivery times may vary depending on location, product availability, logistics providers, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

Any estimated delivery time displayed on the website is indicative and should not be considered a guaranteed delivery date unless specifically stated otherwise.

8. Product Receipt and Storage

Customers should check the condition of the product and packaging when receiving an order.

Food products should be stored and handled according to the instructions provided on the product packaging.

Customers are advised to check the product label for information relating to storage, usage, ingredients, nutritional information, manufacturing details, batch information, expiry or best-before dates, and other applicable instructions.

9. Returns, Replacement and Refunds

Returns, replacements, and refunds for food products may be subject to product-specific conditions.

If you receive a product that is damaged, defective, incorrect, tampered with, or otherwise unsuitable for use, please contact us as soon as reasonably possible with the relevant order and product details.

Where appropriate, we may request photographs, videos, order information, batch details, or other evidence to assess the issue.

Any approved replacement or refund will be handled according to our applicable return and refund policy.

Products that have been opened, used, improperly stored, or damaged after delivery may not be eligible for return or replacement unless required under applicable law.

10. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched, subject to our order processing conditions.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is accepted after payment, the applicable refund will be processed through the relevant payment method or as otherwise communicated by Suravi Ghee.

11. Promotions and Offers

From time to time, Suravi Ghee may introduce promotional offers, discounts, coupons, or other campaigns.

Each promotion may have its own terms, eligibility requirements, validity period, and restrictions.

We reserve the right to modify, suspend, or withdraw any promotion where necessary without prior notice.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Brand names and logos
  • Product images
  • Photographs
  • Text and descriptions
  • Graphics
  • Website design
  • Videos
  • Icons
  • Marketing materials

is owned by or licensed to Suravi Ghee unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use any website content without prior written permission.

13. User-Submitted Information

If you submit information, feedback, reviews, enquiries, photographs, or other content through our website, you agree that the information provided is accurate and does not violate the rights of any third party.

You must not submit content that is unlawful, misleading, offensive, defamatory, fraudulent, or harmful.

We reserve the right to remove or decline to publish any submitted content where appropriate.

14. Third-Party Links

Our website may contain links to third-party websites, services, payment platforms, or social media pages.

These links are provided for convenience. Suravi Ghee does not control or guarantee the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services is subject to their respective terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security measures, or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, Suravi Ghee shall not be responsible for losses or damages arising from:

  • Temporary website unavailability
  • Technical errors or interruptions
  • Delays caused by third-party service providers
  • Incorrect information supplied by customers
  • Improper storage or handling of products after delivery
  • Unauthorised use of the website
  • Events beyond our reasonable control

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Suravi Ghee shall not be held responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, flood, government restrictions, transportation disruptions, strikes, supply chain interruptions, technical failures, or other unforeseen events.

18. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

Suravi Ghee may update or modify these Terms and Conditions from time to time.

Any changes will be published on this page with an updated effective date. Your continued use of the website after such changes are published will constitute your acceptance of the revised terms.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of Suravi Ghee’s registered or principal business office, subject to applicable law.

21. Contact Us

If you have any questions regarding these Terms and Conditions, products, orders, or other matters, please contact us:

Suravi Ghee
Phone no- +91 98363 75742

Email ID- support@suravighee.com

Address- Suravi House, No. 2 Airport Gate, Kolkata 700081

Website:https://www.suravigheeonline.com/